How are airports adapting to the greatest disruption to air travel since 9/11?
In recent years, considerable attention has been devoted to transforming airports into contemporary civic icons and commercial centers. Now airports must reinvent themselves once again — and fast.
The touch-free, seamless airport experience.
While nobody likes airport lines, in this new travel reality long lines and congestion aren’t simply an inconvenience — they erode precious customer confidence. This is the time for airports to accelerate their automatic revolution. In many places these efforts were already underway. Prior to COVID-19, US airports were testing passenger processing automation in large-scale domestic and international operations, including biometric-based verification at security screening checkpoints at Hartsfield-Jackson Atlanta International Airport’s Delta International Terminal. Singapore Changi International Airport’s Terminal 4 is the airport’s first fully-automated terminal, providing a seamless experience from curb to gate and back. Besides crowd management, airports are leveraging technology applications to improve health, wellness, and hospitality offerings that help ensure customer confidence. From virtual information to health-screening kiosks, technology has helped passengers and airport staff connect safely and efficiently.